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The Service That Helped an Ecommerce Site Fix Its Shipping Woes

This company was tired of high prices and little transparency.

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This story appears in the November 2016 issue of Entrepreneur. Subscribe » You're reading Entrepreneur United States, an international franchise of Entrepreneur Media.

The faster the Los Angeles-based online underwear retailer MeUndies grew, the more frustrated its COO, Terry Lee, became. The problem was shipping: The now 5-year-old company was manufacturing in Asia and using a freight forwarder to manage the logistical tangle of international shipping to get the product to the States. “We were paying a lot of money but getting zero transparency around pricing and the bare minimum in terms of service and flexibility,” Lee says. So he set out to find a better fit for his shipping needs.

Terry Lee, COO of MeUndies
Brian Higbee

Related: Taking On An Existing Business? Don't Prove Too Much, Too Soon.

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