Tom Borg

Tom Borg

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3 Mistakes Owners and Managers Make While Trying to Create a Culture of Accountability

Are you vague in the goals you set? Willing to overlook personal accountability? If so, prepare to watch your company go downhill.

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.

Stop Playing Firefighter With Your Small Business and Learn How to Focus

Juggling many things at once is a reality for most business owners, but it's often unproductive.

Why Business Owners Have a Hard Time Delegating

For owners and managers who have trouble delegating, it comes down to one basic issue.

4 cosas que buscan tus clientes

Para que los consumidores salgan felices de tu negocio, dale importancia a la calidad del servicio y al trato de los empleados.

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.

3 Ways to Build a Happy Staff That Wants to Win

Uniting different personalities can be tough. Here are some strategies that can help.

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.

¿Qué motiva a tus empleados?

Descubre qué se necesita para inspirar a tu equipo de trabajo y crea un ambiente laboral productivo e innovador.

The Simple Way to Find Out What Motivates Your Employees

Figuring out what will get your team in tip-top performance mode isn't rocket science. Here's how to do it.

5 Ways to Avoid Miscommunication With Your Employees

Sometimes we set ourselves up for defeat when trying to effectively communicate with other people. Here's some advice.