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3 Mistakes Owners and Managers Make While Trying to Create a Culture of Accountability
Are you vague in the goals you set? Willing to overlook personal accountability? If so, prepare to watch your company go downhill.
How Luck Plays Into This Michigan Bar and Grill's Success
What other small business owners can learn from this restaurant's approach to customer service.
Customer Retention Is No Accident -- How Small Business Can Get It Right
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Stop Playing Firefighter With Your Small Business and Learn How to Focus
Juggling many things at once is a reality for most business owners, but it's often unproductive.
How Much Value Do Your Employees Bring to the Bottom Line?
You have to begin looking at each of your employees as a profit center.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
The Simple Way to Find Out What Motivates Your Employees
Figuring out what will get your team in tip-top performance mode isn't rocket science. Here's how to do it.
5 Ways to Avoid Miscommunication With Your Employees
Sometimes we set ourselves up for defeat when trying to effectively communicate with other people. Here's some advice.