Apology

Entrepreneurial Mindset

10 Regrets Most Entrepreneurs Eventually Face

Burning bridges? Putting off company culture?
Advertising

Why the Bloomingdale's Ad Was an Inexcusable Marketing Mistake

The ad that was suggestive of rape was inexcusable. Bloomingdale's response wasn't much better.
Apology

5 Ways to Salvage Your Career After Losing Your Cool

Whatever it was that you said that you shouldn't have, you know what to say next -- "I'm sorry.''
Branding

3 Things Jessica Alba's Honest Company Must Do to Stop Its Brand From Burning

The personal-care company is in the hot seat regarding a wave of complaints that its sunscreen doesn't work.
Apology

The Power of an Apt Apology

Five tips to ensure that the one you give hits just the right note.
Marketing Mistakes

Under Armour Pulls 'Band of Ballers' T-Shirt After Complaints

The shirt featured an image meant to evoke associations with a famous Iwo Jima photograph.
Customer Service

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.
McDonald's

McDonald's Japan Apologizes After Tooth Found in Food

After declining sales, a french-fry shortage and this latest scandal, executives probably miss the days when their biggest concern was the Hamburglar.
First Impressions

6 Tips for Overcoming a Bad First Impression

People make up their minds about each other in an instant but nothing is permanent.
LGBT

How Barilla Transformed Into a Trailblazer for Corporate Equality

Today, the company has added transgender-related care to its health benefits, contributes money to gay rights causes and has featured a lesbian couple on a promotional website.
Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Apology

Bono Regrets Putting U2's New Album in Your iCloud Library

'Oops…I'm sorry about that,' he said in a video interview hosted on Facebook.
Gender Gap

Microsoft's CEO Apologized, But He Was Actually Half Right

Satya Nadella took a big step toward a real solution in perceived gender bias. Then he backtracked.
apologies

Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy

After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.