call center

Sales Strategies

Why Most Sales Scripts Suck (And What You Should Do Instead)

By using a sales structure and not sale scripts, you will win more sales, and that too consistently

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.

#5 Cloud Telephony Trends to Shape Advocacy in 2017

With improving internet quality, cloud communication is as reliable as existing telecommunication networks and cheaper to boot.

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.