call center

Why Most Sales Scripts Suck (And What You Should Do Instead)
Sales Strategies

Why Most Sales Scripts Suck (And What You Should Do Instead)

By using a sales structure and not sale scripts, you will win more sales, and that too consistently
Khabeer Rockley | 4 min read
Solving Contact Center Woes With Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Angela Ruth | 6 min read
#5 Cloud Telephony Trends to Shape Advocacy in 2017

#5 Cloud Telephony Trends to Shape Advocacy in 2017

With improving internet quality, cloud communication is as reliable as existing telecommunication networks and cheaper to boot.
Augustus Franklin | 4 min read
Everything I Learned About Professional Life, I Learned in a Call Center

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.
Norine Toomey | 5 min read