Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.

Jay Baer

· 13 min read

9 of the Biggest Complaints About the Apple Watch

The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.

Lisa Eadicicco

· 4 min read

3 Dirty Little Habits That Will Kill Your Entrepreneurial Dreams

If it seems like everyone else is succeeding but you -- you might be sabotaging your success with these bad behaviors.

Matthew Toren

· 4 min read

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.

Kim Lachance Shandrow

· 3 min read

5 Simple Ways to Express Gratitude Every Day

When you take the time to say 'thank you' to those who are most important to your business, it can leave a lasting impression.

Jacqueline Whitmore

· 4 min read

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.

Chris Herbert and Christian Smith

· 4 min read