Customer Experience - Page: 17
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
As more and more connected smart devices pour into the market, here's what we hope for and dread.
5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare
As technology becomes integral to shopping, gearing up for the busy season requires retailers to do more than string Christmas lights.
4 Ways to Make Your Business a Powerful Customer Magnet
Attract new customers super fast with these techniques.
Customer Experience Should Not Be the Job of Just One Person
Structure your organization so that responsibility for overseeing consumer interactions is shared across the whole company.
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
The Tech Surge That's Putting Consumers in the Forefront
Why the shift from producers to customers is changing everything.
Fashioning a Memorable Retail Experience That People Will Share
Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.