Customer Experience - Page: 18
Finding a 'Theory of Everything' for Retail
Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.
How to Increase Revenue Without Actually Selling
You are sitting on a gold mine. Here is how to capitalize on it.
To Maximize Your Website, Use 'Psychological Distance' to Your Advantage
How your customers perceive your product should determine how you present it to them.
Dear Entrepreneur, You're Telling the Wrong Story
Give customers a genuine experience to share. Then they'll want to talk about it, bringing your company plenty of attention.
4 Steps to Knowing What Your Customers Want Better Than They Do
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Build a Strong Brand With More Friendly Interactions, Less Marketing
Customers are skeptical of the marketing they don't ignore entirely but people trust their own experience. Make if friendly and they love your brand.
This Company Makes 3-D Printed Headphones That Perfectly Fit Your Ears
Nikki Kaufman, one of the founders of Quirky, wants to give customers the best possible headphone experience.
5 Ways to Woo Customers With Special Attention
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
How to Deal With Headache-Inducing Customers
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
3 Keys to Measuring the Success of Your Loyalty Program
Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.
Jed Williams and John Swanciger
Projecting a Great Customer Experience a Half Year Ahead
Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.
A Company Really Clicks When Mission, Brand and Culture Converge
For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.
