Customer Experience - Page: 18
This Company Makes 3-D Printed Headphones That Perfectly Fit Your Ears
Nikki Kaufman, one of the founders of Quirky, wants to give customers the best possible headphone experience.
5 Ways to Woo Customers With Special Attention
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
How to Deal With Headache-Inducing Customers
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
3 Keys to Measuring the Success of Your Loyalty Program
Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.
Jed Williams and John Swanciger
Projecting a Great Customer Experience a Half Year Ahead
Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.
A Company Really Clicks When Mission, Brand and Culture Converge
For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.
Connect With Customers by Leveraging Smartphone Sensors
At no other time have companies been able to learn so much about consumers. They can tap insightful data from mobile devices to provide timely messages.
My Company Has a Jersey Accent: Branding With a Distinctive Voice
How your startup uses language to shape the customer experience says a lot about what it believes in.
Safe Use of Social Media in Regulated Fields? It's a Real Option.
Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
How to Position a Brand for Breakthrough Success
The former COO of Red Bull gives his insights on how to make a product truly stand out, whether it's a new or revamped offering.
Unintended Consequences: How Consumer Misuse Can Boost Sales
The maker of Mentos saw dollar signs with the user discovery that the candy exploded in Diet Coke. You should encourage consumers to tinker with your products.
Kalle Lyytinen and Michael Fisher
When Your Product Design Makes Your Customers Feel Smart
Create services or devices that enable users to maximize their time and money. Big Data can play a role in this fine-tuning.
