Customer Experience - Page: 18

Finding a 'Theory of Everything' for Retail

Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.

Peter Sobotta

· 4 min read

How to Increase Revenue Without Actually Selling

You are sitting on a gold mine. Here is how to capitalize on it.

Mike Templeman

· 4 min read

To Maximize Your Website, Use 'Psychological Distance' to Your Advantage

How your customers perceive your product should determine how you present it to them.

Liraz Margalit

· 6 min read

Dear Entrepreneur, You're Telling the Wrong Story

Give customers a genuine experience to share. Then they'll want to talk about it, bringing your company plenty of attention.

Stephanie Richards

· 4 min read

4 Steps to Knowing What Your Customers Want Better Than They Do

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words

Joseph Pigato

· 4 min read

Build a Strong Brand With More Friendly Interactions, Less Marketing

Customers are skeptical of the marketing they don't ignore entirely but people trust their own experience. Make if friendly and they love your brand.

Cory Sistrunk

· 4 min read

This Company Makes 3-D Printed Headphones That Perfectly Fit Your Ears

Nikki Kaufman, one of the founders of Quirky, wants to give customers the best possible headphone experience.

Nina Zipkin

· 3 min read

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.

Heidi Redlitz

· 4 min read

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.

Logan Strain

· 3 min read

3 Keys to Measuring the Success of Your Loyalty Program

Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.

Jed Williams and John Swanciger

· 4 min read

Projecting a Great Customer Experience a Half Year Ahead

Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.

John Jantsch

· 4 min read

A Company Really Clicks When Mission, Brand and Culture Converge

For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.

Patrick Proctor

· 4 min read