Customer Experience

Personalization

What McDonald's Latest Acquisition Means for Marketers

Personalization has long been viewed as the purview of digitally native companies. Now McDonald's will use it to upsell at the counter.
Technology

AI-led Chatbots - Your Next Best Friend

Here is how AI is the game changer behind chatbots success
Customer Experience

Learn to Design a Better Customer Experience

The Ultimate UI & UX Designer Bundle shows you how to improve your site to draw in satisfied repeat customers.
Consumer Engagement

87% of Indian Consumers Prefer Brands Offering Proactive Engagement Services

The bar for service expectations has risen with India leading the way
Customer Experience

Here's Why Customer Experience is the Driving Force for Jeff Bezos, Bill Gates and Steve Jobs

Customer experience can change the fortunes of a company and Bezos, Gates and Jobs are the best examples to take lessons from
wedding planning

Setting Foot in the Shaadi Business? Here are Seven Tips and Practices to Swear by!

Planning a wedding is an exciting and exhausting experience and when it comes to Indian weddings, the thrill skyrockets the experience to an altogether different level!
Artificial Intelligence

Use AI to Improve Customer Experience in the Hospitality Business

Artificial Intelligence based channel managers, revenue managers, and booking engines help you control and achieve a lot of things
Big Data

How Data is Transforming Society & Companies

Make Data and Analytics Your Tool for Better Customer Interactions and Business Transformation
Customer Experience

4 Ways to Make Value Creation Core to Your Business

It's important to direct your business toward making a difference in your customers' lives.
Reward Programs

3 Ways to Build the Rewards Program Customers Want

To earn your customers' devotion, remember that loyalty is a two-way street. To get it, you've got to give it.
Technology

How Businesses Can Use Technology to Enhance Customer Experience?

Now that technology has literally become the way of the world, it is not surprising that all enterprises, from start-ups to tech giants, are leveraging technology to enhance customer experience
Customer Loyalty

"What's the Point?" Guidelines to Customer Loyalty Programs

This system will help you establish a strong platform for customer loyalty programs
Innovation Now

Turn Small Biz into Smart Biz: Technology for Growth, Productivity, and Customer Experience

In honor of Small Business Week 2019, join us for a webinar to discuss the impact of smart technology on small business growth, productivity, and customer experience.
Customer Experience

Staying Ahead of the Curve: How the Customer Experience Is Evolving

Abandoned but not alone, BlackBerry shows us all that the customer experience is everything. The smartest businesses anticipate customer needs before they manifest.