Customer Experience

Augmented Reality

How You Can Carve Your Own Way With Augmented Reality

Augmented reality assures your consumers of the right value for their money
Customer Experience

Five Mistakes That Mess up Your Customer Experience Strategy

Avoiding these common mistakes will surely improve chances of delivering successful CX initiatives
Financial Services

Why it is Important to Build Trust in Financial Services

Businesses win trust by offering not just what customers have come to expect as standard but beyond
Entrepreneurs

How a Job Interview Helped This Entrepreneur Start a Company Effective Immediately

Suryoday today has about 28 bank branches and 213 microfinance doorstep centres. The gross portfolio of the bank is INR 2116 crore along with a deposit base of INR 957 crore
Growth

How Companies can Achieve Double-digit Revenue Growth

A report by Adobe says experience-led businesses are more likely to flourish
Events

Impressive Isn't Always Impactful in Experiential Marketing

Here is a new way to think about experiential marketing.
Marketing

How Brands Can Create an Effective Omni Channel Marketing Strategy

A great marketing automation platform not only helps you deliver great customer experience but also enables simplification of technology for marketers
Ecommerce

The Supreme Court's Decision on Online Sales Taxes Will Reshape Retail -- Again

The Supreme Court a generation ago inadvertently gave ecommerce an immense subsidy. It has now taken it away.
Financing

Customer Experience in Financial Services and the Influence of Technology

With the advent of technologies like Machine Learning and AI, it has made it easier for financial consultants to configure the mammoth amounts of data available
Company Post South Africa

The New Rules Of Customer Experience

Intelligent Experience Economy will change the rules of customer experience.
Customer Experience

The How-To: A Guide To Building An Excellent Customer Experience Strategy

Businesses need to focus on customer experience to set themselves apart from their competitors.
Customer Experience

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Customer Experience

Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand

There's a reason why Adidas' Boston Marathon 'congratulatory' email didn't kill the brand.
Scaling

Scaling Your Company to Always Serve Your Customers

Research shows customers are increasingly fickle. And as companies grow, founders tend to forget that.