Customer Experience

How You Can Carve Your Own Way With Augmented Reality
Augmented Reality

How You Can Carve Your Own Way With Augmented Reality

Augmented reality assures your consumers of the right value for their money
Vikash Kumar | 5 min read
Five Mistakes That Mess up Your Customer Experience Strategy
Customer Experience

Five Mistakes That Mess up Your Customer Experience Strategy

Avoiding these common mistakes will surely improve chances of delivering successful CX initiatives
Promit Sanyal | 4 min read
Why it is Important to Build Trust in Financial Services
Financial Services

Why it is Important to Build Trust in Financial Services

Businesses win trust by offering not just what customers have come to expect as standard but beyond
KT Prasad | 7 min read
How a Job Interview Helped This Entrepreneur Start a Company Effective Immediately
Entrepreneurs

How a Job Interview Helped This Entrepreneur Start a Company Effective Immediately

Suryoday today has about 28 bank branches and 213 microfinance doorstep centres. The gross portfolio of the bank is INR 2116 crore along with a deposit base of INR 957 crore
Vanita D'souza | 4 min read
How Companies can Achieve Double-digit Revenue Growth
Growth

How Companies can Achieve Double-digit Revenue Growth

A report by Adobe says experience-led businesses are more likely to flourish
Komal Nathani | 2 min read
Impressive Isn't Always Impactful in Experiential Marketing
Events

Impressive Isn't Always Impactful in Experiential Marketing

Here is a new way to think about experiential marketing.
Brett Hyman | 5 min read
How Brands Can Create an Effective Omni Channel Marketing Strategy
Marketing

How Brands Can Create an Effective Omni Channel Marketing Strategy

A great marketing automation platform not only helps you deliver great customer experience but also enables simplification of technology for marketers
Sonia Kaul | 4 min read
The Supreme Court's Decision on Online Sales Taxes Will Reshape Retail -- Again
Ecommerce

The Supreme Court's Decision on Online Sales Taxes Will Reshape Retail -- Again

The Supreme Court a generation ago inadvertently gave ecommerce an immense subsidy. It has now taken it away.
Corey Tollefson | 5 min read
Customer Experience in Financial Services and the Influence of Technology
Financing

Customer Experience in Financial Services and the Influence of Technology

With the advent of technologies like Machine Learning and AI, it has made it easier for financial consultants to configure the mammoth amounts of data available
Priyan DC | 4 min read
The New Rules Of Customer Experience
Company Post South Africa

The New Rules Of Customer Experience

Intelligent Experience Economy will change the rules of customer experience.
PWC | 3 min read
Delivering Remarkable Experiences Is How You Win More Customers
Customer Experience

Delivering Remarkable Experiences Is How You Win More Customers

Equip your team to make a lasting impression.
Sonia Thompson | 5 min read
The How-To: A Guide To Building An Excellent Customer Experience Strategy
Customer Experience

The How-To: A Guide To Building An Excellent Customer Experience Strategy

Businesses need to focus on customer experience to set themselves apart from their competitors.
Ahmed Rashad | 3 min read
Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too
Customer Experience

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Javier Brugues | 8 min read
Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand
Customer Experience

Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand

There's a reason why Adidas' Boston Marathon 'congratulatory' email didn't kill the brand.
Luke Williams | 6 min read
Scaling Your Company to Always Serve Your Customers
Scaling

Scaling Your Company to Always Serve Your Customers

Research shows customers are increasingly fickle. And as companies grow, founders tend to forget that.
Boyd Farrow | 4 min read