Customer Experience

Customer Experience

The How-To: A Guide To Building An Excellent Customer Experience Strategy

Businesses need to focus on customer experience to set themselves apart from their competitors.
Customer Experience

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Customer Experience

Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand

There's a reason why Adidas' Boston Marathon 'congratulatory' email didn't kill the brand.
Scaling

Scaling Your Company to Always Serve Your Customers

Research shows customers are increasingly fickle. And as companies grow, founders tend to forget that.
Entrepreneurs

6 Learnings to Help an Entrepreneur Find Customers

An entrepreneur needs to know the target customer base right from the time he or she develops the offering
FinTech

Why Fintech Needs a Brand New QR (RegTech) Code?

For fintech to grow on a robust platform at a rapid pace, a quick response technology driven regulatory eco-system (RegTech) is a necessary condition
Sales

Top 5 Sales Tactics to Boost Your Sales

Ignore your sales and the business will perish. Nurture it, and the sky is the limit
Hiring

Why Innovation in Hiring Has Become the Need of the Hour

The skills required in the workplace are changing, and the classic hiring methods do not go far enough to target the new age workforce
Finding Customers

How Do You Find Your First Customers?

The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
Customer Experience

How to Provide Consistent and Extraordinary Customer Experiences

Uncover the best practices for improving productivity and reliability, while striving for innovation and growth.
Facebook

Facebook Accused of Misusing Two-Factor Authentication to Send SMS Spam

The phone number Facebook requests for login authentication is also being used to tell you about friends' posts.
Artificial Intelligence

Ready or Not, It's Time to Embrace AI

Focus less on what could go wrong and more on what AI can do for you.
Innovation

5 Characteristics of a Culture That Develops and Executes Breakthrough Ideas

Innovation happens by design. Build it in to your company, and it will show through in your results and relationships with customers.
Marketing Strategies

7 Dreadful Marketing Mistakes to Avoid in 2018

Costly missteps can break your business. Do your bottom line (and your customers) a favor by conducting a quick audit of your marketing strategy.

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