Customer Experience

Customer Experience

What Any Business Can Learn From Verizon About the Transformation to a Digital World

C-Suite with Jeffrey Hayzlett takes you inside Verizon to speak with c-level executives from its Enterprise Solutions division.
Brick and Mortar

Why Ecommerce Brands Harry's and Warby Parker Opened Brick-and-Mortar Stores

Co-founder Jeffrey Raider discusses the importance of creating in-person experiences for ecommerce brands.
Innovation

Advancement in Technology Can Fuel Innovation. Here's How

Customer expectations are increasing by the day and their buying experience should be made better than what it is today with the help of digital media
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Customer Experience

Why Customer Experience Is No Longer Enough

Businesses should focus on the human experience (HX) to gain and retain their customers.
Branding

The 4 Most Lethal Branding Mistakes and How to Avoid Them

Have a well-written and consistent message across all mediums.
Customer Experience

#5 Questions to Ask Your Customers to Gather Insight

Make a feedback form and build the practice of surveying some of your customers every month
Chatbots

Key Points to Remember While Building your First Chatbot

The way a bot behaves can make or break the bot experience in more ways than one
Scaling

3 Lessons for Entrepreneurs to Overcome Scaling Issues

Price for where you want to be, not where you are.
Parenting

#6 Ways Parenting Startups Can Make Their Way To Mainstream Success

Considering the intense penetration of the digital media, parents often prefer the digital route to seek solutions to various parenting problems.
Customer Experience

How This Company Got Over Screwing Up on Its Biggest Sales Day of the Year

When Valentine's Day deliveries turned into a nightmare for on-demand flower company UrbanStems, a personal touch helped mend relations with unhappy customers.
Customer Experience

Don't Believe These 4 Customer Experience Myths

People will reward you for thinking differently.
Data analytics

How Big Data Analytics Provide Personalized Customer Experience

Big data in itself is a huge chunk of meaningless data, until it is analysed and crunched into structured sets
Customer Experience

Experience Matters: Ways To Create Emotional Value For Your Customers

It's not the shopping platform, it's the shopping mindset that really matters.

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