Customer Experience

Subscription Businesses

How to Give Your Subscribers an 'Ease of Ordering'

Subscriptions will always require a little input from customers -- at least, until we learn how to read their minds.
Customer Experience

Confused Over Buying A Product Online? This Start-up will Help You Out

With so many brands in the market, consumers are getting confused in selecting the best product
Innovation Now

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Experience

I'm Buying Your Customer Experience, Not Your Product

Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Business Growth

How to Satisfy Your Customers When Your Product Is Delayed

Sarah Ribner of PiperWai sold out of product within five minutes of airing on 'Shark Tank'; learn how she handled production bumps as her business grew.
Customer Relationship

How Billion-Dollar Companies Think Differently About Customer Relationships

Every business needs repeat buyers. Look for patterns to help you increase the lifetime value of each customer.
Communication Strategies

Improve on Your Communication Channel For Good Customer Experience

Even in this world of technology, no customer desires to learn from machines, but wants fellow human beings to solve their problems
Finding Customers

Want to Find Lots of Paying Customers? Watch This Facebook Live July 18, 1 p.m. ET

Customers don't magically appear. But with this week's 'Tough Love Tuesday,' you'll learn how to turn users into paying customers.
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Experience

How to Build a Customer Experience-Led Business

Learn how to give your customers experiences that are personal, engaging and consistent across every platform.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Bricks and Clicks

These 2 Graphs Explain the Retail 'Apocalypse'

Brick-and-mortar stores can't beat the convenience of online shopping, and they shouldn't try. Customers come through their doors for something else.
Quick Service

Home Services Industry Steadily Empowering New-Age Indian Consumers

Most players in this space are steadily trying to improve product offerings to create a 'single app for all services under one roof'
Product Launch

Why You Should Take a 'Wait-and-See' Approach to New-Product Launches

Instead of being first to the marketplace, being last may actually present more opportunities.