Customer Experience

Customer Experience

How This Company Got Over Screwing Up on Its Biggest Sales Day of the Year

When Valentine's Day deliveries turned into a nightmare for on-demand flower company UrbanStems, a personal touch helped mend relations with unhappy customers.
Customer Experience

Don't Believe These 4 Customer Experience Myths

People will reward you for thinking differently.
Data analytics

How Big Data Analytics Provide Personalized Customer Experience

Big data in itself is a huge chunk of meaningless data, until it is analysed and crunched into structured sets
Customer Experience

Experience Matters: Ways To Create Emotional Value For Your Customers

It's not the shopping platform, it's the shopping mindset that really matters.
Innovation

5 Ways to Innovate 21st Century Business

Stop dreaming of changing the world and start focusing on creative methods to provide a more fulfilling customer experience.
Authenticity

What Switching to Lyft Taught Me About Tech's Authenticity Problem

It's a mistake to think impersonal efficiency is all that people want from customer service.
Content Marketing

American Express Has a Lot to Teach You About Content Marketing

Prioritize quality over quantity, stay alert and listen to customers.
Customer Experience

Embrace Design Thinking to Create More Relevant Marketing

For strategic advantage and breakthrough innovation, build diverse teams that take an empathetic view of the customer experience.
Subscription Businesses

How to Give Your Subscribers an 'Ease of Ordering'

Subscriptions will always require a little input from customers -- at least, until we learn how to read their minds.
Customer Experience

Confused Over Buying A Product Online? This Start-up will Help You Out

With so many brands in the market, consumers are getting confused in selecting the best product
Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Experience

I'm Buying Your Customer Experience, Not Your Product

Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Business Growth

How to Satisfy Your Customers When Your Product Is Delayed

Sarah Ribner of PiperWai sold out of product within five minutes of airing on 'Shark Tank'; learn how she handled production bumps as her business grew.