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Customer Feedback

How to Handle Difficult People (and Still Achieve Your Business Goals)
Running a Business

How to Handle Difficult People (and Still Achieve Your Business Goals)

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.
Aytekin Tank | 7 min read
Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)
Jonathan Goodman | 4 min read
Need to Establish Trust With Your Audience? Leverage Social Proof.

Need to Establish Trust With Your Audience? Leverage Social Proof.

You can't be the only one talking about how great your brand is -- leverage testimonials and reviews to increase audience buy-in.
Terry Rice | 2 min read
Bad Yelp Review? It Could Be the Weather.

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.
Gene Marks | 4 min read
9 Secrets to Having World-Class Customer Service

9 Secrets to Having World-Class Customer Service

Hint: It starts with your people.
The Oracles | 9 min read

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Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
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Forget Product-Market Fit. Find Your Market, Then Build Your Product.
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The idea of product-market fit needs to be flipped on its head entirely.
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How to Work With Customers to Guide Your Product Development

Learn from Microsoft's 'Open Hack' approach to collaboratively solve customer problems.
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There's No Guarantee Sudden Startup Success Will Last. Here's What You Need to Do to Achieve Long-Term Growth.

To sustain success, focus on your customers.
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