Customer Feedback

This Founder Built a $1 Billion Brand ... By Giving Away $5 Gift Cards
Success Strategies

This Founder Built a $1 Billion Brand ... By Giving Away $5 Gift Cards

By getting scrappy, Grove Collaborative's Stuart Landesberg learned big lessons.
Liz Brody | 4 min read
How Wahlburgers Finds Success Through Feedback

How Wahlburgers Finds Success Through Feedback

By paying attention to what customers truly wanted, the food-service brand boosted business.
Jason Feifer | 3 min read
How to Win Over Dissatisfied Customers

How to Win Over Dissatisfied Customers

Some people aren't nice when they don't love your product. But you can change them. All you need is a little psychology.
Jason Feifer | 5 min read
How to Handle Difficult People (and Still Achieve Your Business Goals)

How to Handle Difficult People (and Still Achieve Your Business Goals)

A founder's guide to effectively utilizing feedback -- even from impossible-to-please, difficult people.
Aytekin Tank | 7 min read
Instructions in Customer Centricity from Jet Airways

Instructions in Customer Centricity from Jet Airways

Recognize That There is No Such Thing as "My Typical Customer", averages can be deceptive
Ashish Merchant | 4 min read

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Hint: It starts with your people.
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Customer Feedback

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For understanding what customers want today, a salon owner should carry out customer feedback process
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Your Customers Have Questions. But Are You Actually Listening?
Customer Feedback

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One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
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What To Do If Customers Aren't Buying Your Product

The trick is to find that subset of customers who are eager to buy your product or service, make it easy for them to buy, and easy to tell others about it
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The idea of product-market fit needs to be flipped on its head entirely.
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