Customer Relationship

Leadership

11 Bad Personality Traits Costing You Business

If two businesses are pretty much the same, why would anybody work for or buy from the one run by a jerk?

How You Can Build Long Lasting Customer Relationships

Here are three ways you can create a customer experience that will develop fans of your business for life.

This $10 Course Will Teach You Customer Retention Best Practices

Learn the science behind creating a repeat customer.

4 Reasons Why Empathy Is Good for Business

How this traditionally soft skill yields hard, bottom-line results for organizations big and small

Your Startup Isn't a Community? Here's How to Change That

To turn consumers into community members, look beyond profit to connect with their passion.

More From This Topic

Customer Loyalty

Here's How to Earn and Keep the Loyalty of Your Customers

Nobody will buy from you unless they trust you, but once they trust you they will buy again.
Marketing

Build-A-Bear Workshop Is Caught Off Guard for Its 'Pay Your Age' Promo and Forced to Turn Away Customers

The company says it experienced 'unprecedented' customer turnout and provides a lesson on preparation for entrepreneurs.
Company Culture

A Founder's Most Important Job Is Staying Connected to the Business

If you think success means you can check out, you've failed already.
Sales

12 Ways Your Sales Process Is Alienating People

Getting meetings and closing deals is already hard. You might be making it a lot harder without realizing it.
Philanthropy

How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts

Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
social proof

This Is How You Get New Customers to Trust You Right Away

Learn how to use the five types of social proof marketing.
Finding Customers

How Do You Find Your First Customers?

The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
Customer Feedback

Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.