Customer Retention

Customer Retention

5 Non-Invasive Ways to Succeed at Customer Retention

Customer retention is easier than finding new customers.

How to Drive Growth -- With or Without VC Funding

Funding is important but not as important as smart leadership.

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.

This $10 Course Will Teach You Customer Retention Best Practices

Learn the science behind creating a repeat customer.

How Churn Destroys Businesses, and How to Stop It at Yours

Without knowing why your customers are churning, you'll have no way to create a strategy around retention

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Each lost subscriber represents a substantial loss in revenue, so it's critical to fight for every customer. Here's how to build the right mindset and toolbox to fight churn -- both voluntary and involuntary -- and boost your subscription membership numbers.
Customer Retention

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.
Customer Retention

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Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
Customer Retention

What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market

In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
Customer Service

This Is How Good A Customer Service Can Be The Most Important Business Metric

Attracting new customers is much more difficult than retaining one
Customer Retention

Retain the Shopify Customers You Attract this Peak Shopping Season

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Customer Engagement

How Customer Conversations and Feedback Helped This Photo Company Improve Its Business Model

Matt Munson, the CEO of stock photo website Twenty20, talks about how reaching out to its enthusiastic user base improved the brand.
Customer Retention

Four Strategies To Help Small Businesses Increase Customer Retention

A few proven tactics to satisfy both prospects and existing customers, earn their loyalty and make more income.
Customer Relationship

Your Startup Isn't a Community? Here's How to Change That

To turn consumers into community members, look beyond profit to connect with their passion.
Entrepreneurship

How to Tell When It's Time to Quit and Move On

Owning your own business is always a wonderful dream. The reality isn't always so wonderful.