Top B2C Habits That Your Business Must Follow in 2020
A careful evaluation of your customer strategy can help you identify your weak points and chart a path to boosting customer retention.
5 Strategies to Keep Your Customers Long-Term in 2020
From flash sales to follow-ups, a handful of methods to ensure consumer loyalty in the coming year.
5 Non-Invasive Ways to Succeed at Customer Retention
Customer retention is easier than finding new customers.
Are You Doing These 3 Things to Foster Brand Community?
It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.
How Churn Destroys Businesses, and How to Stop It at Yours
Without knowing why your customers are churning, you'll have no way to create a strategy around retention
Looking for Subscription Retail Success? Cut Your Churn Rate
Each lost subscriber represents a substantial loss in revenue, so it's critical to fight for every customer. Here's how to build the right mindset and toolbox to fight churn -- both voluntary and involuntary -- and boost your subscription membership numbers.
Signs a Customer Is About to Leave -- and How to Prevent It
Churn proof your business by paying attention early.
What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market
In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.