Customer Retention

Business Model

Why Customer-centricity Wins Out Every Time

Customer-centricity is synonymous with successful businesses, especially as markets are saturated with more choice than ever, and savvy customers are increasingly empowered to explore their options

Top B2C Habits That Your Business Must Follow in 2020

A careful evaluation of your customer strategy can help you identify your weak points and chart a path to boosting customer retention.

5 Strategies to Keep Your Customers Long-Term in 2020

From flash sales to follow-ups, a handful of methods to ensure consumer loyalty in the coming year.

5 Non-Invasive Ways to Succeed at Customer Retention

Customer retention is easier than finding new customers.

How to Drive Growth -- With or Without VC Funding

Funding is important but not as important as smart leadership.

More From This Topic

Branding

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.
churn

How Churn Destroys Businesses, and How to Stop It at Yours

Without knowing why your customers are churning, you'll have no way to create a strategy around retention
Subscription Businesses

Looking for Subscription Retail Success? Cut Your Churn Rate

Each lost subscriber represents a substantial loss in revenue, so it's critical to fight for every customer. Here's how to build the right mindset and toolbox to fight churn -- both voluntary and involuntary -- and boost your subscription membership numbers.
Customer Retention

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.
Customer Retention

3 Essentials for Building a Loyal Customer Base

Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
Customer Retention

What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market

In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
Customer Service

This Is How Good A Customer Service Can Be The Most Important Business Metric

Attracting new customers is much more difficult than retaining one
Customer Retention

Retain the Shopify Customers You Attract this Peak Shopping Season

The coming weeks will be full of parties, gifts and friends. But don't let another 'gift' slip through your fingers: a customer who's here to stay.
Customer Engagement

How Customer Conversations and Feedback Helped This Photo Company Improve Its Business Model

Matt Munson, the CEO of stock photo website Twenty20, talks about how reaching out to its enthusiastic user base improved the brand.

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.