Customer Retention

Top B2C Habits That Your Business Must Follow in 2020

A careful evaluation of your customer strategy can help you identify your weak points and chart a path to boosting customer retention.

Portia Antonia Alexis

· 10 min read

5 Strategies to Keep Your Customers Long-Term in 2020

From flash sales to follow-ups, a handful of methods to ensure consumer loyalty in the coming year.

John Boitnott

· 4 min read

5 Non-Invasive Ways to Succeed at Customer Retention

Customer retention is easier than finding new customers.

Jennifer Spencer

· 6 min read

How to Drive Growth -- With or Without VC Funding

Funding is important but not as important as smart leadership.

Alex Song

· 7 min read

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.

Gayle Teskey

· 6 min read

Entrepreneur Store

· 2 min read

How Churn Destroys Businesses, and How to Stop It at Yours

Without knowing why your customers are churning, you'll have no way to create a strategy around retention

Thomas Smale

· 6 min read

Looking for Subscription Retail Success? Cut Your Churn Rate

Each lost subscriber represents a substantial loss in revenue, so it's critical to fight for every customer. Here's how to build the right mindset and toolbox to fight churn -- both voluntary and involuntary -- and boost your subscription membership numbers.

Georg Richter

· 6 min read

Sandi Lin

· 5 min read

3 Essentials for Building a Loyal Customer Base

Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.

Rashan Dixon

· 5 min read

What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market

In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.

Alex Gold

· 8 min read

This Is How Good A Customer Service Can Be The Most Important Business Metric

Attracting new customers is much more difficult than retaining one

Franchise India Staff

· 2 min read