Customer Satisfaction

How The Cashback And Coupon Industry Is Influencing India's Ecommerce Sector

E-commerce players now understand the benefits of discount coupons and cashback sites. It has helped them retain an even larger market share and stay ahead of the competition

How Can an Entrepreneur Enter a Saturated Market?

This is how an entrepreneur can identify the negative stereotypes that exist in the industry and place his product as an alternative to the problem to penetrate a saturated market

Your Business Communications Mustn't Suffer Due to Telephony Disasters

Next-gen privately hosted telephony systems not only help improve customer satisfaction, through seamless communications

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.

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Customer Satisfaction

CRM: Going Digital To Improve Customer Satisfaction

CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships
Challenges

Challenges Faced by New Age Independent Hoteliers and Winning Over Them

Even while dealing with all the challenges, the role of an independent hotelier brings new excitement, learning, achievement and satisfaction every day
Customer Retention

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.
Communication Strategies

Have You Ever Heard About Management Relationships?

Skills that you need to master before getting into management relationships
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With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.
Product Development

How 'Product Is King' Strategy Works in The Current Scenario

To be successful in this segment, it's crucial for a brand to render customer satisfaction and offer services or products that match the customers' buying parameters
Customer Satisfaction

Customer Satisfaction, Guaranteed

Customer service is no longer a differentiator. Every business makes the same promises, and everyone says that they put their customers first. But do you? Here are three ways to up your customer-centric game.
customer reviews

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
Startups

Can Your Start-up Do Without an Online Shop?

An online shop means harnessing your physical shops and the related infrastructure better, thereby increasing your same-store sales