Why Alexa Will Soon Be Handling Customer Support Calls -- and What Businesses Should Do to Prepare
Voice computers will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.
I Used to Work in a Call Center -- Here's Why Robots Are (Almost) Ready to Take Over Customer Support
In the near future, the AI behind voice services probably will mean that humans in very repetitive customer service roles will be liberated.
The Future of Customer Support will Belong to Chatbots
Tiles are cards are chatbot elements that help a user make a quick decision without asking too many questions
2 Awesome Ways We Injected Personalization Into Our Business (and 1 Total Flop)
How can a company personalize experiences for customers, even as its customer base continues to grow?
Facebook's Growing Customer Base But Declining Customer Support - A Reality Check!
Its customer support is already bad and it's now only getting from bad to worse.
How to Train Your B2B Customer Support Team to Build a Loyal Customer Base
Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.
Hire A Smart Assistant And Focus Only On Increasing Your Business Value
You should be convinced that the candidate is motivated, hard-working and committed to your business to allocate some of your crucial activities.
Why Entrepreneurs Need to Focus on Social Media Customer Support?
Customers expect immediate response and acknowledgement for their complaints and queries, and automated acknowledgements don't inspire much trust anymore.
Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Use Your Customer Support Staff to Improve Every Aspect of Your Business
Not sure how to improve customer experience? Start with your team already on the front lines.