Customer Support

Why Alexa Will Soon Be Handling Customer Support Calls -- and What Businesses Should Do to Prepare

Voice computers will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.

Ryan Nichols

· 5 min read

I Used to Work in a Call Center -- Here's Why Robots Are (Almost) Ready to Take Over Customer Support

In the near future, the AI behind voice services probably will mean that humans in very repetitive customer service roles will be liberated.

Florence Collins

· 5 min read

The Future of Customer Support will Belong to Chatbots

Tiles are cards are chatbot elements that help a user make a quick decision without asking too many questions

Sriram Manoharan

· 4 min read

2 Awesome Ways We Injected Personalization Into Our Business (and 1 Total Flop)

How can a company personalize experiences for customers, even as its customer base continues to grow?

Ronnie Nijmeh

· 5 min read

Facebook's Growing Customer Base But Declining Customer Support - A Reality Check!

Its customer support is already bad and it's now only getting from bad to worse.

Dr. Somdutta Singh

· 4 min read

How to Train Your B2B Customer Support Team to Build a Loyal Customer Base

Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.

Robert C. Johnson

· 5 min read

Hire A Smart Assistant And Focus Only On Increasing Your Business Value

You should be convinced that the candidate is motivated, hard-working and committed to your business to allocate some of your crucial activities.

Mario Peshev

· 7 min read

Why Entrepreneurs Need to Focus on Social Media Customer Support?

Customers expect immediate response and acknowledgement for their complaints and queries, and automated acknowledgements don't inspire much trust anymore.

Entrepreneur India Staff

· 6 min read

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.

Cynthia Johnson

· 6 min read

Everyone's Getting Into Chatbots : Here's Why

Chatbots are taking over manpower in every business connected digitally - here's what makes them work

Rustam Singh

· 3 min read

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.

Leyla Seka

· 4 min read

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.

Leyla Seka

· 4 min read